Privacy & Cookies Policy

Privacy Notice

Who we are

The Teen Anxiety Coach is the ‘Controller’ of the personal data you provide to us. This means we are responsible for how your data is collected, used, and stored.

What data we collect

We only collect data that is relevant to your therapy, such as:

Your name
Your address
Your email address
Your phone number
Information about why you are seeking therapy

This information is stored securely on a password-protected and encrypted drive or cloud-based server.

Why we need your data

We need your data to:

Provide you with tailored therapy sessions that meet your individual needs and goals.
Contact you in case of a change in circumstances or to pass your information to emergency services if you inform us that you are a risk to yourself or others.

We will not collect any personal data that we do not need to provide you with therapy.

What we do with your data

All the data we collect is kept confidential between you and your therapist. However, your therapist may discuss your case with their supervisor/supervision team (other therapists) in order to provide you with the best possible service. In these discussions, your personal information will be removed to protect your identity.

We will not share your data with any other person or organization without your explicit consent.

How long we keep your data

We are required by law to keep records of our clients until they turn 21 or for 6 years from the end of their therapy (whichever is greater). This includes information about why you are seeking therapy and the notes taken during your sessions.

Paper documents will be scanned and stored electronically, then shredded after your therapy is complete.

Your rights

You have the right to:

Access the information we hold about you.
Request that we correct any inaccurate information.
Request that we delete your information.

If you have any concerns about how we handle your personal data, please contact us at jason@theteenanxietycoach.co.uk to have the matter investigated.

If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you can complain to the Information Commissioner’s Office: https://ico.org.uk/

Cookie Policy

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How we use cookies

The Teen Anxiety Coach uses cookies to:

Improve your experience: Cookies help us remember your preferences, so you don't have to re-enter information every time you visit our site.
Analyze website traffic: We use cookies to see how people use our website, which helps us make it better.
Provide relevant content: Cookies can help us show you content that is most relevant to you.

Types of cookies we use

Essential cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features.
Performance cookies: These cookies collect information about how visitors use our website, such as which pages are most popular. This data helps us improve our website.
Functionality cookies: These cookies allow the website to remember choices you make (such as your preferred language) and provide enhanced features.

Managing cookies

You can control and manage cookies in various ways. You can:

Block cookies: Most web browsers allow you to block some or all cookies. However, this may affect how our website works.
Delete cookies: You can delete existing cookies from your browser.
Use browser settings: You can usually find cookie settings in your browser's "options" or "preferences" menu.

More information

For more detailed information about cookies and how to manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.